FAQ
How many therapy rooms do you have?
Our facility includes six private therapy rooms, designed for comfort, confidentiality, and healing:
Three traditional therapy rooms
Three holistic therapy rooms
In addition, we offer two salt rooms and a dedicated red light and sound vibration therapy room as part of our integrated wellness approach.
How do I book an appointment?
Appointments can be booked in two convenient ways:
Online through our secure booking system via Jane App
By phone by calling our facility at 905-688-8888
Our administrative team is happy to assist if you have questions before booking.
Is therapy covered by benefits?
Many therapy services are covered by extended health benefit plans. We work with all major benefit providers and will assist you with documentation and receipts to support reimbursement where applicable. Coverage varies by provider and plan, so we recommend confirming details directly with your insurer.
Do you specialize in First Responders?
Yes. Blue Line Health & Wellness Group was created specifically to support First Responders and frontline professionals, including police, fire, EMS, corrections, and dispatch. Our clinicians are trained in trauma-informed, evidence-based care and understand the unique demands and stressors of service-based careers.
Do I need a referral to book an appointment?
No referral is required to access our services. You may book directly. Some benefit plans may require a referral for reimbursement—please check with your provider.
What types of therapy do you offer?
We provide a multidisciplinary range of services, including:
Individual counselling and psychotherapy
Trauma and PTSD-focused therapy
Couples and family therapy
Occupational therapy and return-to-work support
Holistic wellness services such as salt therapy, red light therapy, sound vibration therapy, and PEMF therapy
Are services available to the general public?
Yes. While our primary focus is supporting First Responders and their families, our services are open to the broader community seeking professional mental health and wellness care.
Do you offer in-person and virtual appointments?
Yes. We offer in-person sessions at our St. Catharines location, as well as virtual therapy appointments across Ontario where appropriate.
Where are you located?
We are located at:
300 F Fourth Avenue
St. Catharines, ON
300 F Fourth Avenue
St. Catharines, ON
Our facility is newly renovated and designed to provide a safe, calm, and professional therapeutic environment.
Is parking available?
Yes. Convenient on-site parking is available for clients.
What should I expect at my first appointment?
Your first session will focus on understanding your goals, concerns, and history, and developing a plan that aligns with your needs. All services are delivered in a confidential, respectful, and client-centred environment.